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Return Policy

Olee Sleep wants you to be completely satisfied with our products. If not, you may return the product within 30 days of receiving delivery for a full refund. The item must be in its original condition with all instructions, parts and accessories to ensure a full refund. We will email you a pre-paid UPS label with instructions to arrange a pick up or drop off at your nearest UPS center. Upon receiving the returned product, we will issue the refund to your original method of payment which should process within 3~5 business days.

 

Limited Warranty

Olee Sleep offers 10 Year Limited Warranty on Spring and Memory Foam Mattresses.

Mattresses

The Olee Sleep Limited Warranty covers product damage and workmanship defects.  This does not include any issues arising from normal wear and tear such as change in firmness of the foam that can occur after normal break in of the mattress. It is the buyers’ responsibility to maintain a suitable support for the mattress as improper foundation can compromise the longevity of the mattress quality.  Olee Sleep will either repair or replace the mattress should an issue arise within the coverage period with shipping or handling cost to be paid by the customer.

This warranty is void if the product has been found to be tampered with or not used properly or intentionally or not intentionally damaged or neglected beyond normal wear. This includes soiled, burn marks, cuts, molds or stains.  

This warranty is valid to the original buyer only and the buyer is encouraged to complete the registration card or register on-line after purchase to ensure future coverage.

** Disclaimer: Olee Sleep is not responsible for any medical or health issues regarding its products, which include but are not limited to: discomfort, allergies or other conditions that are not covered by warranty. For medical and health related issues and concerns, please consult with a licensed medical professional.

To file a claim under the warranty, please email us at Grandlife15@outlook.com .

 

Bed Frames

Olee Sleep offers a 5 Year Limited Warranty for bed frames that covers manufacturing defects or damages arising from normal use.

If the bed frame is altered or customized in any ways, the warranty is void, and Olee Sleep is not responsible for any defects or damages to the bed frame. Upon proof of the damage or defect not arising from normal use with a photo, Olee Sleep will, at our choice, either repair or replace the bed frame at the cost of the customer for shipping and handling. 

** Our Warranty will cover items that are registered via online registration form or paper registration form as customers get received orders.